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What's all this, then? [aka FAQ]

What's all this?
This is the special Knitty shop for LYS owners. At Knitty, we've been asked how we can make it easier for LYSOs to share information about Knitty patterns and abide by copyright laws.

A very clever Knitty reader and LYSO, Stacy, suggested we pre-print Post-it notes, customized to make referring their customers to a Knitty pattern as easy as possible. Brilliant!

While we were at it, we also ordered window clings, so that your customers will know at a glance that you're a shop that speaks the Knitty language, and can help them find the right yarn for something they've seen in our magazine.

The buttons are something we do every year, and this year's buttons coordinate with the "Knitty spoken here" message.

Do I get something free with every order?
Yes, you do! Every order you place at the Knitty shwag shop comes with a free window cling. We offer the clings for sale in case you want more than the free one we'll send you.

The prices seem kind of rinky-tink. Why even bother?
We've priced the items at our cost. This way, should the demand be huge, we won't have to sell our blood to keep LYSs properly stocked. Because a bloodless editor doesn't produce much of a magazine.

What's the deal with shipping?
The 4-packs of Post-its are designed to fit in a #10 envelope to keep postage costs down. We're shipping from Canada and use Canada Post regular airmail.

4-pack Post-its to Canada: $1.75; to USA: $2.50; everywhere else in the world: $4.50

Up to 8 buttons can be added to your 4-pack envelope for no additional postage charge.
Clings weigh almost nothing, so you needn't fret about those messing up your order. :-)

If your order exceeds 100g, we'll advise you of the additional postage charge.

If the shipping charge doesn't look anything like the pricing listed above, please write Amy. The bigcartel system isn't weight based, and so sometimes it asks for more postage than is actually necessary. If this is the case, Amy will send you a Paypal money request for the correct amount, after getting your approval on the order.

I want to order a whole bunch of [fill in the blank]. Can I make a wholesale order?
Absolutely. Buying in bulk [20+ units of anything except Post-its] means we can give you a small price break. Just write Amy with what you'd like, how many of each, and where we'll be shipping and she'll get you a quote.

Can we return something we've purchased from you?
We're sorry, but no. Purchases are final. We're not a retail shop and the items are priced lower than the postage it would cost you to return them.

We hope you will be happy with your purchase, and if you have a concern about product quality, or a suggestion for improvement, please contact Amy and let her know! She wants to hear your opinions and values your support!

What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.